Money-back guarantee

Refunds

We want you to be happy with the service. If, in your first 30 days, you decide CallPh.One isn't what you expected or as advertised, contact us for a full refund of any charges incurred. Refunds go back to the payment method you paid with.

Two things to know up front, so there are no surprises:

  • Trial charges aren't refundable (the small one-day trial fee). But if your trial converted to a paid subscription you didn't want, the subscription charge itself falls under the guarantee — claim it.
  • A refund cancels your subscription automatically and your access to the service ends when the refund is made. If you'd rather keep the service, cancelling instead stops future charges while your paid time runs to its end date.
Claim a refund

How to claim

  1. Contact Customer Support: use the contact form, or email [email protected], or call 0333 332 5000.
  2. Tell us the email address you signed up with and, if you have it to hand, the date and amount of the charge (on your statement it appears as WORLDLOCATION.SERVICES).
  3. We confirm the refund by email. The refund cancels the subscription automatically — there's nothing else you need to do.

When the money arrives

We process refund claims promptly. Once issued, the refund goes to your original payment method; how quickly it appears depends on your bank — typically 5–10 business days. It shows on your statement as a credit from the same WORLDLOCATION.SERVICES name as the original charge.

Refund questions

Does cancelling get me a refund automatically?

No — cancelling stops future charges, and your plan runs to the end of the period you've paid for. A refund is the reverse: the money comes back, and the subscription ends immediately. If you want a refund, claim one — don't just cancel.

A renewal went through that I didn't want. Can I get it back?

If you believe you've been billed in error, contact Customer Support for a refund of the last payment made. A subscription fee is refundable where you haven't used the service since that payment.

I'm outside my first 30 days — can I still ask?

Yes — the billed-in-error route above applies at any time, and we look at other cases individually. Contact us with the details.

I don't recognise the charge at all.

If you never signed up for CallPh.One, the charge page explains how our charges appear on statements; see also what to do about an unrecognised charge — we can stop and refund unrecognised charges quickly.