Terms & Conditions
General
These Terms and Conditions will apply to the purchase and use of the Service by You (the Customer). We are World Location Services Ltd, trading as worldlocation.services and CallPh.One. World Location Services Ltd is a company registered in England and Wales under number 12377667 with a registered office at 284a Chase Road, London, N14 6HF, United Kingdom.
These are the terms on which we sell the Service to you. By purchasing the Service, or by using this Website, you are agreeing to these Terms and Conditions. You can only purchase the Service if you are eligible to enter into a contract and are at least 18 years old.
Contact Details
World Location Services Ltd
284a Chase Road
London
N14 6HF
United Kingdom
Email: [email protected]
Phone number: 03333325000
About this Website and our brands
This Website, worldlocation.services, is the customer support and billing portal operated by World Location Services Ltd for its consumer services, including CallPh.One, available at https://callph.one/. Customers can use this Website to view their subscription details and billing history, cancel a subscription, close their account and contact Customer Support.
Payments for our services are processed under the worldlocation.services name. Card statements and billing emails are shown as "worldlocation.services on behalf of Callph.one".
The CallPh.One website publishes its own terms and conditions, available at https://callph.one/terms/. The two documents are consistent. These Terms and Conditions govern your purchase and use of the Service, your use of this Website and the billing managed through it.
Interpretation
Customer means You, an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
Supplier means We, World Location Services Ltd;
Contract means the legally-binding agreement between you and us for the supply of the Services;
Order means the Customer's order for the Service from the Supplier as submitted following the step by step process set out on the Brand Website;
Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via this Website;
Services means the Services advertised on the Brand Website;
Website means our website worldlocation.services, the customer support and billing portal for the Services;
Brand Website means the website of one of our consumer brands on which the Services are advertised, such as callph.one.
The Service
The full description of the Service is as set out on the applicable Brand Website. All Services which appear on the Brand Website are subject to availability. We can make changes to the Service which are necessary to comply with any applicable law or regulatory guidelines. We may notify you of these changes if we feel it is necessary for your continued use of the Service.
The CallPh.One Service
The Service places automated telephone calls to a phone number that you have registered on your account. When a call is answered, we play a recorded message inviting the person who answered to return the phone to you.
We do not locate, track or report the geographic position of any phone.
Payment for the Service does not guarantee that a lost phone will be recovered. We provide the means to call the registered phone and to deliver a message to whoever answers. If the phone is switched off, outside network coverage, or nobody answers, we cannot deliver the message.
Amazon Alexa Skill
We provide a skill for Amazon Alexa that lets you request a call to a device registered on your CallPh.One account by voice. Use of the skill requires an active subscription and linking your CallPh.One account to your Amazon account, and is subject to these terms.
Each voice request places a single call. The skill will only call devices that are already registered and enabled on your account; it cannot dial any other number.
Your use of Alexa itself is governed by Amazon's own terms and privacy notice, which we do not control. We may change, suspend or withdraw the skill at any time.
The support portal
To access your account on this Website you enter the email address used at signup and confirm a one-time PIN code sent to that address. Once signed in you can view your subscription details, billing history and payment method summary, cancel a subscription, close your account and contact Customer Support.
Account actions requested through this Website, such as cancellation or account closure, take effect once confirmed by our systems.
Age
With regards to the use of the Service, you state that you are of legal age and that you have the legal capacity necessary to be bound by this agreement and to use it in accordance with its terms and conditions, which you fully understand and acknowledge. You state that all the information you provide to access the Service, before and during its usage, is true, complete and accurate.
Minors
We do not provide information or services to minors, and if you are under 18, and at least 13 years of age, you may only use this Site and/or the Services with the active involvement of a parent, guardian or other supervising adult. You may not use this Site if you are under 13 years of age.
Charges
The Service can be billed by Credit, Debit, or Prepaid Card where applicable.
Fees and Payment
The charge for the Service will appear on your credit, debit, or prepaid card bill as worldlocation.services on behalf of Callph.one.
You agree that we can take payment immediately or otherwise before delivery of the Service by charging the provided credit, debit, or prepaid card to buy the Service.
CallPh.One offers subscription plans including Standard for one registered device, Premium for up to three registered devices, and Premium Plus for up to six registered devices.
Available plans, features, prices, currencies, billing periods, trial offers and applicable taxes are displayed on the pricing and checkout pages. The price and subscription terms displayed when you place your order form part of the Contract.
Subscriptions may be billed monthly or annually. Where a trial is offered, the trial price, duration, subsequent subscription price and billing period will be displayed before purchase. Unless cancelled before the trial ends, the subscription will continue at the price and billing period displayed when the order was placed.
Cancellation and Refund Policy
For credit and debit card paying Customers
You can cancel your subscription at any time through this Website, through the billing section of your CallPh.One dashboard, or by contacting Customer Support at [email protected] or on 03333325000. Cancelling a subscription prevents future renewal and your plan will remain scheduled to end on the applicable subscription end date, unless a refund or account closure causes access to end earlier.
We want you to be happy with the Service that we provide. If, in the first 30 days You decide that the Service is not what you expected or as advertised, you may contact us for a full refund of any charges incurred. Trial charges are not refundable.
If you believe you have been billed in error and wish to apply for a refund of the last payment made, you should contact our Customer Support team. You may only be entitled to a subscription fee refund if you have not used the Service.
When a refund is made your subscription will be cancelled automatically and you will no longer have access to the Service. If a chargeback has been raised on a subscription fee, you are no longer entitled to any refund.
You may also close your account through this Website. Closing your account cancels any active subscriptions and ends your access to the Service.
Personal Information and Registration
When registering to use the Service you must use your email address to create your username. Access to your account on this Website is protected by one-time PIN codes sent to that email address. You remain responsible for all actions taken under that email address and undertake to keep access to your email account secure and not to share PIN codes with anyone else.
We may contact you by using this email address or other electronic communication methods if You have supplied this to us.
We retain and use all information strictly under the terms of our Privacy Policy, available at our privacy page.
The Website
This Website and its owners take a proactive approach to Customer privacy and ensure the necessary steps are taken to protect the privacy of its Customers throughout their visiting experience. This Website complies with all UK national laws and requirements for Customer privacy, including the UK GDPR, as well as adhering to the General Data Protection Regulation (EU Regulation 2016/679). For further information on our Privacy Policy please refer to the separate document available from this Website.
Use of Cookies
This Website uses only cookies and similar storage that are strictly necessary for it to function: a session cookie that keeps you signed in after PIN verification, a security cookie that protects forms and account actions, and browser local storage that remembers your language preference.
No advertising or analytics cookies are used on this Website. Details of the items used are set out in our Privacy Policy. Customers who wish to block cookies can do so within their web browser's settings; blocking the essential cookies may prevent the sign-in and account areas of this Website from working.
Modification/Deletion
The Supplier reserves the right to delete or modify accounts, which have, according to the site, a behaviour irreconcilable with its principles or with other Customers' interests. Customers are only allowed to use the Website for private use. It is thus strictly forbidden to use the site for professional, advertisement, promotional or commercial purposes.
Intellectual property
Copyright laws protect all rights to immaterial property of the Supplier such as brands, copyrights, texts, pictures and logos. Customers are not allowed to use these rights either directly or indirectly by copying, reproducing or using part of the site without prior written permission from the Supplier, as this will constitute a breach of the mentioned rights. Actions that violate the Supplier's immaterial rights will be counteracted with an injunction from the tribunal without warning.
Termination and Suspension
We may terminate the Contract or suspend the Service at any time without a written notice of termination or suspension to the other if that other commits a serious breach, or series of breaches resulting in a serious breach, of the Contract. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.
Liability
World Location Services Ltd makes all reasonable efforts to ensure that the information supplied as part of the Service is accurate at the time of its creation and/or modification. However, we cannot guarantee the completeness or accuracy of information contained on the Website or other means of electronic delivery, and shall not be responsible for any errors, omissions, or inaccuracies and accepts no liability whatsoever for any loss or damage howsoever arising. We reserve the right to make changes to the Service or alter any content at any time without notice.
Governing law, jurisdiction and regulation
The Contract (including any non-contractual matters) is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
Latest update: 12 August 2026